Perky, upbeat, smiling, welcoming greetings with a full faced grin.
The “hello” when greeted by the maitre de when entering an upscale restaurant.
Absolutely, without a doubt.
The chatter of well heeled (and well lubricated) customers tells all. T
this indeed Is a place of enjoyment for all who enter and rest awhile.
Oops!
Sorry!
The 1st part is accurate: The perky ,upbeat, smiling, welcoming greeting.
at reception: or passing in the halls: or settling the reckoning: these clones of
the now infamous “Stepford Wives” are engaging and seemingly genuine.
The disconnect?
The “patrons” hide behind magazines, or their Nooks. Separated from those
seated next by imaginary barriers and acoustical shields, they are non persons to each other.
These non smiling, sometimes grim, sometimes soiled by pain supplicants
are waiting to be greeted by another cheery, smiling people gatherer calling their 1st name.
The location – the offices of your family friendly dentist.
The obvious psychology is to make the patient “ comfortable, at ease” while minimizing the
fear factor. Somehow the amiability factor is painfully odious when the charm school grad takes you
Into the inner sanctum (the dentist’s office). The dentist cares less about ones “comfort index”… but
is more rightly concerned about resolving the dental issues.
Amiability gives way to frowns of concentration, groans, and beaded, sweating brows. Cheeriness
gives way to grinding drills and gum numbing medication.
The gods of amiability have taken flight.
Oh yes, when the procedure is completed, the smiling keeper of accounting awaits
with your comprehensive, detailed, inflated invoice – due at the time service is provided.
These meanderings leave one with the unanswered question:
- · Why is so much effort expended by so many, to create an atmosphere which
seems to contradict reality?
Neither a house of horrors, pain, or torture as well as not a comfy, relaxing
studio of relaxation, why not treat patients for what they are – carriers of
an illness or rotten abscess which require attention – a process which may
be unnerving, uncomfortable, and painful?
Your thoughts and comments??